Details on guarantee and manufacturer warranty
Should a product prove defective and constitute a guarantee or manufacturer warranty claim, your customer account will be first point of contact. Log into your customer account and click on «Orders» to view all order details and to obtain all details on reporting a guarantee or manufacturer warranty claim. This includes sales receipts, purchase date, duration of ongoing guarantee or voluntary manufacturer’s warranty and details on the correct procedure.
To ensure smooth processing, warranty claims must be registered in the online shop via the order page or via Returns and warranty. Please find all details in this return process.
Should the inspection of the defective product reveal that the repair is not covered by the guarantee or manufacturer warranty, you can issue a «repair order beyond warranty» at your own expense. If you decide not to do so, we will send the unrepaired article back to you or dispose of it. Any costs incurred for the inspection of the device may be charged to you.
Many manufacturers offer additional warranty services on a voluntary basis as well as own service centre for direct customer assistance. If this is the case, we advise you to either directly send or drop off the article at the respective service centre. By doing so, you will benefit from faster warranty processing and the possibility to contact the manufacturer directly.
Ways of returning products to manufacturers can also be found in your customer account via the order page or via Returns and warranty. Please make sure to include all required details in your customer account, enclose a precise description of the problem as well as the sales receipt and make sure to adequately package the article.
Further information about warranties and returns are available in our General terms and conditions.