Samsung "One Connect Box" defective? Replacement?
I own a Samsung QE65Q7F with One Connect Box. I am absolutely satisfied with the device... until now. I was watching TV and suddenly the TV picture flickered briefly and the TV went off. Since then I have not been able to switch on the TV. I then disconnected the TV and the One Connect Box from the power supply and waited a while. No improvement. Then I disconnected the One Connect Box from the power supply and after a few seconds an animation appeared on the TV telling me to connect the box to the power supply and to connect the thin cable to the TV. When I plugged in the box, I heard a very soft click. But since then the TV can no longer be used. Is the box defective or what could it be? Can the box be replaced? I can't find any clever information on this, and I don't hear anything from Samsung support either... The box is a SOC1000M. The box still has the Art. No. QE65Q7FAMTXZG is stuck on the box. Can you help me here?
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