Company news

Less electrical waste thanks to warranty extension insurance

23.2.2023

Translation: Eva Francis

From now on, Galaxus offers a warranty extension insurance for selected electrical appliances. This saves you money and extends the lifespan of appliances. In the event of a defect, the insurance will repair or replace the appliance free of charge, even after the statutory warranty has expired.

Notebooks, mobile phones and vacuum cleaners have one thing in common: they often break down shortly after the warranty has expired. This costs money and causes unnecessary electronic waste. After all, many devices could be repaired easily and at low cost. This is why Galaxus, in cooperation with its insurance partners Helvetia and bolttech, is now offering its customers a warranty extension insurance for electrical appliances. The insurance covers technical faults due to material, design and manufacturing defects for a chosen period after the statutory warranty has expired.

Sustainability in mind

Here’s what this looks like: if you have a warranty extension insurance and, let’s say, your TV has a defective pixel, you can send it in. It will be repaired by our expert service centre partners and sent back to you. «We want to avoid causing unnecessary electronic waste,» says Victoria Inversini, Business Engineer After Sales at Digitec Galaxus. «Thanks to warranty extension insurances, fewer devices are thrown away. Instead, they’re repaired at no charge during the extended warranty period.» If an appliance can’t be repaired, it’s replaced with a new one. The old appliance isn’t thrown away, but is used as spare parts stock or is recycled professionally.

The warranty score on galaxus.de indicates which products it’s worth getting a warranty extension insurance for.

Company news
Refreshingly honest – Galaxus now displays warranty score and return rate
by Alex Hämmerli

5 people like this article

Jana Pense

Communications Manager

Jana.Pense@galaxus.de

Company news

Everything you'd usually read on a news portal or in the newspaper can be found here, directly from the source: annual figures, new services, our efforts for greater sustainability, sales trends and so on.

Show all

These articles might also interest you

Company news
Galaxus gains 34 specialists through Logistics Casting Days
by Daniel Borchers
Company news
Galaxus to continue investing in its European operations
by Tobias Billeter
Company news
Telephone customer service: now here for you on Saturdays
by Daniel Borchers

Your data. Your choice.

Search

Less electrical waste thanks to warranty extension insurance

Sustainability in mind

Refreshingly honest – Galaxus now displays warranty score and return rate

These articles might also interest you

Galaxus gains 34 specialists through Logistics Casting Days

Galaxus to continue investing in its European operations

Telephone customer service: now here for you on Saturdays

Comments

Top 10 categories

Go to

Refreshingly honest – Galaxus now displays warranty score and return rate

Comments

Galaxus Deal of the day